Last Updated: September 2026

At Autxmart, customer satisfaction is important to us. We understand that sometimes a purchase may not work as expected, and we will work with customers to resolve eligible return or refund requests. We have a 30 days return window which starts from when the customer gets delivery.

Return Requests

Customers should contact Autxmart before sending any product back.

Return eligibility may depend on:

• Product condition
• Date of purchase
• Product type
• Reason for return
• Whether the product has been used, installed, modified, or damaged
• Manufacturer requirements

Product Condition

Returned products should generally be in their original condition with applicable packaging, accessories, manuals, documentation, and other included items.

Products that have been modified, damaged, improperly installed, or used beyond reasonable inspection may not qualify for a return.

Incorrect or Damaged Items

If Autxmart sends an incorrect product or an item arrives damaged, please contact us promptly. We may request photographs or other information to help determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, repair, exchange, or refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

Orders that have already entered processing, shipping, or special-order fulfillment may not be eligible for cancellation.

Special-Order Products

Special-order, custom, made-to-order, clearance, or supplier-specific products may have different cancellation and return conditions. Customers should confirm applicable terms before placing such orders.

Shipping Costs

Original shipping charges may not be refundable unless the return is the result of an error, defective product, or other circumstance covered by Autxmart’s applicable policy.

Return shipping responsibility may vary depending on the reason for the return.

Manufacturer Warranty

Some products are covered by a manufacturer’s warranty. Warranty claims may be subject to the manufacturer’s specific terms and procedures.

Contact Us

Please contact Autxmart customer service before returning any product so we can provide the appropriate return instructions.